(no subject)

[dr_tectonic]

Okay, anybody who builds support websites (which isn't anybody reading this, I don't think; I'm talking code structure rather than look-and-feel): if you have, on your website, a little popup kind of thing that says, basically, "please write us a short essay telling us how we can better serve you", with a place for the user to enter contact info so they can get a response, and if the user clicks "send" but there's something wrong so you have to change the popup to say "sorry, you need to pick a category for this question", and you DON'T copy the information from the textbox into the new popup, so that the little mini-essay the user wrote explaining the problem is now completely lost?

Then please set your own head on fire, so that I don't have to do it for you.

Because I am running out of matches.