dr_tectonic: (Mister Cranky-pants)
[personal profile] dr_tectonic
Okay, anybody who builds support websites (which isn't anybody reading this, I don't think; I'm talking code structure rather than look-and-feel): if you have, on your website, a little popup kind of thing that says, basically, "please write us a short essay telling us how we can better serve you", with a place for the user to enter contact info so they can get a response, and if the user clicks "send" but there's something wrong so you have to change the popup to say "sorry, you need to pick a category for this question", and you DON'T copy the information from the textbox into the new popup, so that the little mini-essay the user wrote explaining the problem is now completely lost?

Then please set your own head on fire, so that I don't have to do it for you.

Because I am running out of matches.

Date: 2005-09-07 10:59 am (UTC)
dpolicar: (Default)
From: [personal profile] dpolicar
is it OK if I add a button to the "sorry, you need to pick a category for this question" popup that reads "Set my head on fire for not copying your text into this popup"?

Date: 2005-09-07 11:02 am (UTC)
From: [identity profile] dr-tectonic.livejournal.com
As long as it actually sets the programmer's head on fire, yes.

Date: 2005-09-07 11:03 am (UTC)
dpolicar: (Default)
From: [personal profile] dpolicar
well, of course. otherwise it would be fraudulent.